Gear Express Policies and Information
We ship fast! Orders placed online typically ship within 1-3 business days. Free Economy Shipping takes between 3 and 5 business days for delivery. Expedited shipping options like UPS 3-Day, 2-Day, and Next-Day ship by the next business day. If there is a possibility that your gear might be delayed we will attempt to contact you by phone or email before we make any changes to either the order or shipping option. We do our best to keep everything in stock for timely shipping.
Orders over $50 are eligible for free economy shipping to the contiguous 48 states! Orders under $50 are charged a flat shipping rate of $4.95. Orders to Hawaii and Alaska are subject to a shipping charge. The cost for all shipping options for your order will be calculated during checkout based on the size and weight of your package.
Please see our Shipping Policy page for estimated delivery times by domestic region and further details about our shipping policy.
We want to make returns and exchanges as painless as possible. Certain items may be exchanged for a different size. Returns are only accepted within 30 days on items with manufacturing defects. We cannot accept returns of any safety or load-bearing equipment. You can rest assured that the gear you purchase from Gear Express is new and has never been subjected to less than ideal storage conditions. Please see our Returns Information page for more detailed information.
If you would like to request a Return Authorization please call Customer Service at 888-580-5510 or email firstname.lastname@example.org.
How To Shop GearExpress.com
Gear Express is like your local gear shop, online. Browse the site by category or search for products you want to learn about. When you find the right piece of gear just click the 'Add to Cart' button. Many products have variations on color, size, length, etc. to choose from. You can always see what's in your cart by clicking the cart icon in the top menu of every page. When you're ready to make your purchase just click 'Checkout'.
Discount Code & Coupon Rules
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal and may, in the future, accept other payment methods as appropriate. We also accept payment by check or money transfer. Orders must be paid in full at the time of shipping.
For organizations and programs we do accept Purchase Orders, subject to approval. Please contact us at 888-580-5510 for more information.
Orders shipped within the state of Utah are subject to sales tax.
Cancelling or Changing Your Order
We do our very best to ship orders within 24 - 48 hours. We are only able to cancel an order before it ships. See our Return Policy above if you need to cancel an order that has already shipped.
Pricing Errors & Omissions
We're humans. Sometimes we make mistakes. Please let us know about any errors or discrepencies on our website. We reserve the right to correct pricing mistakes, even after you place your order. If we need to adjust the price of an item on your order we will contact you for your approval or to cancel the item. Sorry about that.
Prices are subject to change without notice. We do our best to maintain accurate information on our site. Any errors will be corrected as soon as possible. We reserve the right to change or end any sale or promotion at our discretion.